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Our products are destined for personal use, for both private individuals and holders of VAT numbers. The sale of products via Internet and mail order entails the application of art. 2, paragraph 1, letter OO) of Italian Presidential Decree 696/96, which exempts these sales from the obligation of fiscal certification (sales receipt) and the issuing of an invoice, unless expressly requested by the customer.

The data of customers are processed by the company ALIDA DEPASE and will be used in full compliance with the fundamental principles required:

  • by Directive 95/46/EC of the European Parliament concerning the protection of natural persons with regard to the processing of personal data and the circulation of data;
  • by Directive 97/66/EC concerning the protection of privacy in telecommunications;
  • by Directive 97/07/EC and Italian Legislative Decree 185/99 concerning the protection of consumers in remote contracts;
  • by Directive 00/31/EC concerning electronic sales;
  • by Italian Legislative Decree no. 196 dated 30 June 2003 "Code regarding the protection of personal data";
  • by Italian Legislative Decree 70/2003 in matters of electronic sales.

Personal data processing operations and their purpose:
the data will be processed exclusively for the purpose of completing the commercial transaction; the failure to give authorisation therefore will make it impossible to conclude the commercial transaction. These data will not be communicated or made accessible to third parties, except in cases provided by law.

Rights of the data subject:
Art. 7 of Italian Legislative Decree 196/2003 assigns the data subject specific rights, including the right to request the updating of data or their cancellation.

In accordance with and within the limits of the mail order regulations of the Italian Republic, within 7 working days of receipt of the goods requested, the customer has the power to exercise the right of withdrawal. In accordance with Italian Legislative Decree no. 50 dated 15 January 1992 and Italian Legislative Decree no. 185 dated 22 May 1999.

The Consumer has the right to withdraw from the sales contract for any reason without the need to provide explanations and without any penalty. The right of withdrawal enables the customer to return the product ordered should he/she change his/her mind regarding the purchase. This right is applied to all products contained in the website www.alidadepase.it, with the explicit exclusion of products that have been opened or otherwise tampered with by the customer. In compliance with the duty to provide information pursuant to art. 52, paragraph 1, letter (f) and (g) of Italian Legislative Decree no. 206 dated 6 September 2005 (the "Code of Consumption"), hereinafter the terms and conditions that discipline the right of withdrawal in favour of the Consumer are given. To exercise the right of withdrawal the Customer must send, within the deadline of 7 working days, a registered letter with return receipt, or a telefax communication, telex or telegram confirmed by registered mail within the next 48 hours, to the following address: ALIDA DEPASE Via Brigata Lupi n. 8 - 24122 BERGAMO. The goods must be returned IN A PERFECT STATE: a perfect state means that the cosmetics must not have been opened or used. Within 30 working days of receiving the goods, the amount of the value of the goods will be refunded. The shipping costs will not be included in this amount, in compliance with art. 5, paragraph 6, Italian Legislative Decree no. 185 dated 22/05/1999.